Question 1

What are your booking conditions?

Accepted Answer

The minimum age requirement for booking is 25. When you book one of our rentals, you are entering into a contract with us stating that you will not abuse our properties or throw parties of any sort. We have a right to cancel your booking or evict you from the property if you breach this contract. With regard to payment, 50% of the balance is due 30 days before arrival, and the remaining 50% is due 15 days before arrival. Your card on file will be automatically charged for each of these payments.

Question 2

What if I need to cancel my booking?

Accepted Answer

You may cancel penalty-free anytime before 14 days prior to your arrival date, or within 24 hours of booking. Thereafter, we will refund 50% (less processing fees) for any cancellation that occurs up to 7 days prior to your arrival dates. Any cancellations within 7 days of arrival will not be refunded.

Question 3

Do you allow pets?

Accepted Answer

Dogs are permitted at a LIMITED number of our properties (check the language in the ad to see if you are staying at one of these properties). A $100 pet fee applies per pet so please inquire if you plan on bringing a dog. Service animals are permitted and the fee is waived for such situations (however the animal is never permitted to be in the unit alone if it is a service animal). Please note we do not allow any pets other than dogs.

Question 4

Are you child-friendly?

Accepted Answer

All of our properties are child-friendly. If you are in need of any of baby gear for your stay, we have partnered with Destination Baby Co. for rentals and delivery.

Question 5

Arrivals & Departures

Accepted Answer

Check-in time is 3 p.m. (4 p.m. for our 5+ bedroom properties), and check out is 10 a.m. We can sometimes make exceptions to these times (a fee may apply), so please inquire about the possibility if you are interested.

Questions About Your Stay

Common Questions